10/30/2022 0 Comments Act by sage support![]() It is worth-while checking to see if there is an updated version available and, if so, applying it. #ACT BY SAGE SUPPORT FULL VERSION#* Include the full version and build of the software. These items are usually necessary for any support incident: While these are targeted for support of ACT! by Sage, many are applicable for other software products also. ![]() If running on a LAN, supply any of the relevant items for both workstation AND server. Not all of these will be relevant to all support calls, but the more you provide the more likely you'll get a faster solution. Also, if asking about multiple, unrelated issues, it's often better to do each one separately. ![]() When asking for support via email or an on-line site, it's much easier if you write your query and add any necessary information in short points rather than large paragraphs. So, I thought I would provide a basic list of items to include to help any support technician resolve an incident faster. This means that the support person's time is spent asking these and so the incident takes longer to resolve and get the user up and running. As most of my regular readers and followers know, I do a lot of on-line technical support as well as providing support services to our resellers and ACT! Certified Consultants and one of the things I notice is that I regularly need to ask users the same questions to diagnose the problem and provide a solution.
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